Welcome to the Help is at Hand website terms and conditions of use. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. We reserve the right to vary these terms and conditions from time to time without notice.

Privacy & Security

Please read our Privacy & Security Statement

Shipping & Returns

Please read our Shipping & Returns Policy.

See below under the heading Ordering for details of our policy regarding items you want to return.

Pricing

Prices are shown both inclusive and exclusive of VAT, and some include UK shipping costs. Please review the information at the head of each category for shipping cost information.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is entered onto the system. We reserve the right to refuse orders where product information, including prices and promotions, has been mis-published. Although we aim to keep the website as up to date as possible, the information including product descriptions and prices appearing on the website at a particular time may be subject to change without notice.

For overseas orders, all applicable sales taxes, import duties and customs charges are the responsibility of the purchaser.

Other Product Information

All images, sizes, measurements and descriptions are approximate, however we do make every effort to ensure they are as accurate as possible.

Similarly, we have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

Ordering

The display of items for sale on this website is only an invitation to treat.

When you place an order request on our website, you will receive an acknowledgement via e-mail. Your order request shall be regarded as an offer to purchase, which we may accept or decline.

Order requests may also be placed by fax or telephone. Again, such requests will be deemed offers to purchase.

Your order shall be deemed accepted when we send you an e-mail confirming despatch. Any products on the same order which we have not confirmed in that e-mail to have been despatched do not form part of that contract.

All goods remain the property of Help is at Hand until paid for in full.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock item.

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We are not bound by the distance selling regulations because Help is at Hand is a business to business (b2b) company. This means that we are not obliged to accept returns unless the item is faulty. If you choose to cancel an order after the item has been despatched and we decide to accept the return you will be responsible for the cost of returning the item. Items must be returned unused and in their original unspoilt packaging. Items which are despatched direct from our suppliers may be subject to a restocking fee on return: we reserve the right to pass on any such charges incurred. Please be aware that some items, such as goods made to order, cannot be cancelled once payment has been received.

The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. Your statutory rights are not affected.

Payment

In all cases, payment is to be made in Pounds Sterling (GBP).

Help is at Hand will accept payment by various methods:

• We accept all major credit and debit cards via the PayPal payment gateway. You will not incur charges for using this method
• We accept all major credit and debit cards via the Nochex payment gateway. If your payment is below £100, you can use the Nochex Quicksend facility to send your payment to sales@helpisathand.biz without needing to open a Nochex account. You will not incur charges for using this method
• We accept all major credit and debit cards via the PPPay payment gateway.
• We accept payment by bank transfer - details below
• We accept payment by e-cheque - please be aware that payment will not be deemed to have been received until funds are confirmed cleared, which can take as long as 10 working days
• Cheques should be made payable to Help is at Hand and sent to the address below. Payment will not be deemed to have been received until your cheque has been cleared by our bank
• Cash or Postal Orders should be sent to the address below. For security, cash should always be sent Special Delivery, as we cannot be held responsible for losses in transit.

Payments should be sent to:

Help is at Hand
29 Coldermeadow Avenue
Corby
Northants
NN18 9AJ

Bank details:

Name: Help is at Hand
Account no: 42281191
Sort Code: 09-06-66
BIC: ABBYGB2LXXX
IBAN: GB54 ABBY 0906 6642 2811 91

General

We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

Every care has been taken in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

There are hypertext links in this site which lead to third party websites, which are not under our control. When you activate any of these links, you will leave Help is at Hand's website: please be aware that we cannot accept any responsibility or liability in respect of the material on any website which is not under the control of Help is at Hand.